Payment can be made through PayPal with an account or with a major credit card. Unfortunately, we cannot accept checks at this time.
Canadian orders are shipped first class mail. Tracked shipping for Canadian orders is available at an extra charge. Shipping is done through the USPS and if the order is placed within the U.S., with Priority mail flat rate.
After an order is placed, we will send a proof to the email address you have on file within 1 business day (M-F) we usually can send this much sooner, however during our busiest times (late spring through early fall) it can take a little bit longer. If you have any changes you want made, you can let us know at that time. After 7 days, if there is no reply/approval for your proof, we will print and ship your order as is. Please check your spam folder to make sure we haven't gotten filtered out!
Unfortunately, we will not accept returns of items ordered that have been spelled wrong if they were spelled the same way in the proof sent to you.
Please note that while these labels will most likely last longer, we guarantee them for 9 months from the date of purchase. Due to different lifestyles & care for the items used on, by following the instructions included in your order for the care of your particular label materials, your items should still be shining bright for many moons to come! However unlikely, our guarantee covers labels that may peel up after light use, ink that seems to be fading/washing off, and the like. We base any returns or re-prints on a case by case basis, so please don't hesitate if there are any defects for whatever reason, please notify us via e-mail or Discussion Board so we can figure out the best solution for your needs!
We hope to always please our customers and exceed your expectations. However, if you receive your order and are unsatisfied, email us, and we will find a way to make you happy!
Large orders and custom orders are always welcome! These orders have unlimited proofs, this is included in the custom fee!!
You are entitled to one free proof change after the first proof is sent to you. Orders will be sent out after 7 days if proof emails are not replied to!